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Inclusion Is For Everyone!

Every Australian deserves fair & inclusive financial products and services enabled by technology.

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Design

Thinking about creating a new product? Let us help you make sure it is fair & inclusive.
Get your report today!


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Review

We can review your product offerings for fairness & inclusiveness of design and distribution.



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Remediation

We support remediation where a customer has been sold a product that was not the right fit. Talk to us today, to learn how we can help.

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Training

Does your team need training? We run design thinking workshops and courses on a range of Financial Inclusion topics.


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Financial Inclusion By Design

advocates for the design of fair & inclusive financial services and products enabled by technology.

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Let us support you when you need it most!

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Business Overview

Founded in 2020 by Jennifer Harrison. Jennifer noticed that inclusion - ironically! - was a fringe discussion. She believes every financial services company needs to know how to provide:

  1. The right product or service
  2. At the right time
  3. For the right price
  4. In the right way
  5. With the right support

This insight inspired the creation of Financial Inclusion By Design, where products are designed from day 0, to be fair & inclusive.

Vision & Mission

Our vision is to see technology (such as APIs, AI, 5G, IoT and DLT) deliver a secure, agile and rich customer experience especially in the context of Australia's ground-breaking Consumer Data Right (CDR).

Trust is at the heart of fairness & inclusion. Not just trust that money and data will be safe but trust that the customer comes first and will be treated fairly in the event of any dispute.

Our vision supports compliance with regulatory obligations relating to conduct such as ACL/AFSL duties; product design and distribution obligations (DDO); and the General Insurance Code of Practice.

In bringing this vision we will engage with important issues such as AML/KYC, Consent, Digital Identity, Equal Opportunity, Financial Literacy, Fraud, Governance, Hardship, Privacy, Privilege, Social Licence and Vulnerability.

Financial Inclusion By Design

Australia's ground breaking Consumer Data Right can promote financial wellness through #fintechforgood!

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